The Banktastics also got together to discuss openly our new private messaging feature on Banktastic.com. We really appreciate the feedback we’ve gotten so far about whether or not to make messaging completely open. We wanted to take a few minutes and share with you our own personal thoughts on the messaging system we’ve implemented.
Watch the video and let us know your thoughts on the private messaging system on Banktastic!
We thought it would be fun to share with you all how things went down on April 29 with covering FinovateStartup 2008. There were a lot of things we were able to do that other people covering the event weren’t able to. We reviewed, we interviewed, we invited guests to join us, and we brought it all live to you throughout the day. We hope you enjoyed our coverage, so feel free to watch our “casual Friday” discussion on how it went!
Thanks for checking out this episode of BanktasticTV’s “The Burst.” Here are some important notes about this episode:
The Banktastics at SXSW
Brad & Lisa have been at SXSW and brought you some fantastic footage, so watch and learn! We asked people what they didn’t like about their bank and got some great answers. We’ve included in the show notes the responses of people that were not willing to participate in our video podcast. We thank everybody for participating and helping us to better our industry.
We felt it was very important to talk to people at SXSW as it’s generally a very young crowd that’s very tech savvy, a group of people many banks & credit unions are targeting these days. Learning about their thoughts on how their banks could improve is extremely important. When talking to people about what frustrated them about their bank, one of the most brought up issues was overdraft fees with poor customer service being a very close second. Many people that we spoke to said they didn’t feel as if the overdraft fee was a “convenience service” at all and felt the fee was extremely high.
As I said above, poor customer service was a big complaint among those interviewed. One woman said that she signed up with a bank because of an alluring offer, but has yet to receive it even several months after her account has been opened. She told us that once her reward has been received, she’s definitely going to close this account due to the lack of help from this particular bank’s employees & automated systems.
We spoke with an up-and-coming filmmaker who told us that she hated her bank and switched to a credit union because they’re easier to work with and much more like a friend to her than a place that just holds her money. However, another person told us that they liked having their personal accounts in a credit union, but realized that they just didn’t work well on an international business level, so he had to switch all his business accounts to banks.
Others said they felt that their bank’s online banking service was just not up to par with other banks. Some felt that their bank’s site was overly-secure and difficult to use, while others felt that they weren’t provided enough options.
Many people we spoke to said that they were generally happy with their banks and didn’t have a very strong complaint, and those who said they had run into issues said that they weren’t great enough to really consider switching to another bank. The most highly praised bank of all was Bank of America with people saying that they felt very secure with their systems and rarely ran into any issues.
If any of these comments ring true to you or if you have any rebuttal, please start a discussion on Banktastic so others can weigh in on what SXSW attendees had to say.
BanktasticTV Podcast Now on iTunes!
You guys asked for it, so we did it! All of BanktatsicTV’s shows are available on iTunes now! Click here to access our podcast page to subscribe, or open iTunes and search “BanktasticTV.”
Email Us!
Feel free to email comments or suggestions about “The Burst” to brad@banktastic.com, or post your thoughts on the Banktastic Community.
Thanks for checking out BanktasticTV’s episode 1 of “On Location” at the 2008 Kansas Bankers Association Bank Technology Showcase in Wichita, KS. Here are some important notes about episode 1:
Kansas Bankers Association
Thanks a bunch to the Kansas Bankers Association for hosting such a fantastic showcase. We met a ton of really great people, and we hope to participate again in the future!
Marathon Processing Systems, Inc
We’d like to thank Brady Hanna with Marathon Processing Systems for participating in the first episode of “On Location.” It was great meeting you guys, and I had a blast playing the Wii! What a great idea for a trade show!
Suntell Financial Institution Technologies
Thanks so much to Kerry Ronquillo with Suntell Financial Institution Technologies for being a part of this episode of “On Location.” We hope to see you all again soon at another show!
Versateq Bank Forms & Supplies
We appreciate Mike Evans with Versateq for participating in Banktastic’s “On Location” in Kansas. It was great meeting you, Mike. Thanks for everything!
Postal Presort, Inc.
We thank Billy Winkle of Postal Presort for participating in our videotaping at the KBA showcase. Due to technical difficulties, his great segment was unable to be used in our episode. However, we greatly appreciate his participation and thank him for his time. It was a pleasure to meet you, Billy. Thanks for the chocolate!
Email Us!
Feel free to email comments or suggestions about “On Location” to lisa@banktastic.com, or post your thoughts on the Banktastic Community.